ITIL : Information Technology Infrastructure Library
Information Technology Infrastructure Library (ITIL) has been around for 20 year. ITIL is becoming the next big thing in Information Technology. It is the new industry buzz-word, the new certification, the new conference, and the new idea that the IT world feels it needs.

Where did ITIL come from?
ITIL started in the late 1980s when the British Central Computer and Telecommunication Agency (CCTA), now called the Office of Government Commerce (OGC), made a decision that there should be a better way for Information Technology to function. The CCTA commissioned a study group to develop a new approach to managing Information Technology. From this group came Version 1 of ITIL, which was called GITIM, Government Information Technology Infrastructure Management. Version 1 of ITIL was a great deal different from the present-day version. Part of this difference is due to the gradual maturing of ITIL and changes in the Information Technology industry.

Version 2 of ITIL was released in 2001. Current version contains below mentioned books.
• Service Support
• Service Delivery
• Business Perspective
• ICT Infrastructure Management
• Applications Management
• Security Management
• Planning and Implementation
• Software Asset Management

Companies that have implemented ITIL :
Hewlett-Packard, Microsoft, and IBM have used ITIL as a base for their own proprietary IT management frame work and created the following tools.

• Microsoft offers Microsoft Operations Framework (MOF)
• HP offers IT Service Management Reference Model
• IBM offers IT Process Model

ITIL is all about continual improvement

ITIL is becoming the industry standard for best practices for the management of IT. If you are an IT company or an IT division within a company then you can expect to hear, “Where are you in your ITIL implementation?” If you work in the IT industry, and you work for a medium-to-large organization or plan to in your future, then you should think about adding one or more ITIL certifications to your resume—because ITIL will be in your future.
For those of you who are about to begin the ITIL implementation journey, remember to think and talk about the long term, because this journey is measured in years not in months. ITIL is a new approach to continuous improvement. Part of ITIL is the constant improvement of each of the 10 ITIL processes and the inter-process communication. This constant improvement has as its goal to provide IT services in a more cost-effective manner and to better match those services to the present and future needs of the business.
ITIL is a framework of how to manage IT like a business for the business. As such, the ITIL framework does not describe in absolute terms how any of the ITIL processes should be implemented. Those details are left up to the implementer. The goals and key performance indicators for each of the processes is well defined, so that there is a clearly defined road map to measure your success.

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About Me

Associate Director Products Engineering (Building product vision and roadmaps / Hyper-Automation | Multi-Cloud Networking | Analytics | SD-WAN/LAN | NFV | SASE | Private 5G | IoT to Cloud | Edge to Cloud) at NTT Associate Director with a demonstrated history of working in the telecommunications industry. Skilled in next-generation technologies (SD-WAN/ SDN/ SASE/ Edge to Cloud/ IoT to Multi-Cloud), Pre-sales, and Private 5G. Strong operations professional with SD-WAN /SASE / IoT experience. Product leadership roles with experience in incubating, launching, and scaling products developed inhouse Goals inline to Hyper-Automation and enhanced AI to feed the system with all the triage information. Creating multi-experience for internal and external users. Incubated Edge to Cloud, IoT to Multi-Cloud, IoT Analytics Incubated and launched, and scaled SmartOOB based on 4G/5G technology to provide access to the underlying infrastructure Global IT Operations Management (Network Operations &...
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